Support

Need help with Daily Word Puzzles? You may find the answer below. If not, email support@dailywordpuzzles.co.

When do new puzzles arrive?

New puzzles arrive every day. The Games page shows when the next set is ready, and earlier puzzles stay in the Archive.

I lost my progress or coins

Your progress is saved on your device and included in your phone's iCloud or Google backup if backups are on. Restoring from that backup usually brings it back. If it doesn't, email us and tell us what happened.

A purchase is missing

Close and reopen the app while connected to the internet. If it's still missing, email us with the order number from your App Store or Google Play receipt.

I'm not getting daily reminders

Turn on Daily reminders in Settings, then check that notifications for Daily Word Puzzles are allowed in your device's settings.

How do I redeem a gift code?

Open Settings, choose Redeem code, enter the code and choose Redeem. Each code works once.

How do I request a refund?

Refunds are handled by the store where you made the purchase: the App Store or Google Play.

Privacy

Read the app privacy policy or the website privacy policy. You can turn off analytics with Share usage data in the app's Settings > Privacy & terms.

Want your analytics data deleted? It isn't linked to your name or email, so we need the Analytics ID shown on the same screen to find it. Copy it, email it to us, and we'll ask GameAnalytics to delete the data stored under it.

Contact us

Email support@dailywordpuzzles.co. Mentioning your device and the app version (shown in Settings > Privacy & terms) helps us answer.